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BabyFodder
Group: Forum Members
Last Login: 6/14/2008 12:15:54 PM
Posts: 3, Visits: 3 |
| If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script. We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.
Money will always motivate employees. In Costa Rica, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Most of the telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. A call center agent will make a consistent, effective contribution to the campaign’s success in order to insure that their paycheck continues.
Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
www.costaricascallcenter.com
1-888-271-6750 |
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